Service Level & Support Policy

1. Support Hours

Our customer support team is available during the following hours:

2. Support Channels

Customers can reach our support team through the following channels:

3. Response Time

Our support team aims to respond to customer queries within 24–48 business hours. Response time may vary depending on the complexity of the issue and the number of active support requests.

4. Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted or error-free operation of the platform. Temporary interruptions may occur due to system maintenance, server issues, technical upgrades, or events beyond our control including force majeure circumstances.